Contact Officer

Temporary Contract

Job Details

Client: Cardiff Council
Service Area: Independent Living Services / First Point of Contact
Hours: 37 hours per week
Start Date: 02 November 2026
End Date: 24 January 2027
Duration: 12 weeks
Number of Roles: 2

Working Pattern

Monday to Friday.
Weekends not included.

Location

Primarily based at University Hospital of Wales, Cardiff.
May be required to work across UHB sites depending on service needs.
May need to attend County Hall, Atlantic Wharf, Cardiff, CF10 4UW for training.

Pay

PAYE Rate: £14.59 per hour

Job Overview

Cardiff Council is seeking Contact Officers to work within Independent Living Services as part of the First Point of Contact team.

The role involves providing advice, information and assistance to members of the public, linking into Health and Social Care services and referring people to other agencies where appropriate.

Important – Please Read Carefully

This role is based primarily within the University Hospital of Wales and is not based at County Hall, although County Hall attendance may be required for training.

Candidates should have experience in Social Care, Health, Third Sector or an advice-giving environment.

An Enhanced DBS, Criminal Convictions Declaration and 3 years references/work history are required.

Key Responsibilities

• Provide advice
• Provide information
• Assist members of the public
• Support vulnerable adults
• Promote independent living
• Link into Health and Social Care
• Refer to other agencies
• Respond sensitively
• Use IT systems
• Manage resources effectively
• Support customer outcomes
• Communicate with professionals
• Work with partner agencies
• Handle sensitive information
• Follow safeguarding requirements
• Attend UHB sites as needed
• Attend County Hall for training

Essential Experience & Skills

• Social Care experience
• Health service experience
• Third sector experience
• Advice-giving experience
• Customer service
• Vulnerable adult support
• Communication skills
• IT skills
• Referral handling
• Sensitive communication
• Safeguarding awareness
• Team working
• Record keeping
• Positive attitude
• Enhanced DBS eligibility

Desirable

• Independent Living Services
• First Point of Contact
• Hospital-based support
• Adult social care
• Health and Social Care partners
• Agency referrals
• Community support
• Welsh language
• Local authority experience
• Multi-site working

Additional Information

This post is based primarily within the University Hospital of Wales.

The role may involve working across UHB sites depending on service needs.

Interview will be held online via Microsoft Teams with Maggie Friend and will last approximately 30 minutes.

No presentations, assessments or additional tasks are required.

Target interview date is 16 October 2026.

Candidate submission deadline is 13 October 2026.

Maximum CVs per agency: 20.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: OR118535

Screening Questions

1. Do you have experience working within Social Care, Health, Third Sector, advice-giving, customer support or a similar public-facing support environment?
2. Do you have experience providing advice, information or assistance to members of the public, especially vulnerable adults or people needing support?
3. Are you confident using IT systems and maintaining accurate records while handling sensitive information appropriately?
4. Can you respond sensitively to individual circumstances and communicate clearly with customers, professionals and partner agencies?
5. Are you able to work primarily from the University Hospital of Wales and across UHB sites depending on service needs?
6. Can you complete Enhanced DBS, Criminal Convictions Declaration and 3 years references/work history checks?

Skills: Adult Social Care, Contact Officer, Advice Giving, Independent Living, Customer Service, Safeguarding, IT Skills, Vulnerable Adults, Referrals, Health and Social Care