Maintenance Coordinator

  • Dunstable, United Kingdom
  • Central Bedfordshire Council
  • Full-Time
  • On-Site
  • 15-15 GBP / Hour
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Job Description:

Maintenance Coordinator

Temporary Contract

Job Details

Client: Central Bedfordshire Council
Service Area: Adult Social Care & Housing / Housing Services / Housing Property

Hours: 37 hours per week

Working Pattern:
Initially full time in the office.
Once appropriate, hybrid working will apply with 2 days in the office and 3 days remote.

Working Hours:
Monday to Thursday: 8:30am to 5:00pm
Friday: 8:30am to 4:30pm

Start Date: 03 August 2026
Duration: 36 weeks

Location

Office Base:
Brewers Hill Road
Dunstable
Central Bedfordshire
LU6 1AD

Pay

PAY Rate: £15.57 per hour

Job Overview

Central Bedfordshire Council is seeking a Maintenance Coordinator to support the Housing Property service.

The Council maintains over 5,000 Council-owned homes, and this role will support the delivery of housing repairs and maintenance services to residents. The successful candidate will be responsible for diagnosing repairs, scheduling repair orders into trade diaries, monitoring open work orders, keeping residents updated and ensuring repairs are progressed through to completion.

This is a customer-focused repairs coordination role requiring strong communication skills, excellent organisation, IT and telephony experience, multi-tasking ability and ideally knowledge of housing maintenance services.

Important – Please Read Carefully

This is a housing repairs coordination / maintenance administration role.

Candidates must be confident dealing with residents, diagnosing repair requests, scheduling works, updating systems, managing open orders and liaising with trades or internal teams.

IT and telephony experience is essential.

Knowledge of housing maintenance, repairs scheduling, social housing repairs, trade diaries or works order systems is desirable.

A driving licence is required for submission.

Candidates without customer service, administration, IT/telephony and repair coordination or scheduling experience are unlikely to be considered.

Key Responsibilities

  • Support the Housing Service in delivering repairs and maintenance services to residents
  • Diagnose repairs in Council-owned dwellings raised by residents and stakeholders
  • Handle repair requests received through various platforms
  • Schedule repairs orders into trade diaries
  • Ensure repairs are scheduled effectively to maximise service delivery
  • Support increased trade productivity through effective diary management
  • Manage resident repair cases from diagnosis through to completion
  • Ensure repairs are handled in line with Council processes and policies
  • Monitor open repair orders
  • Close completed jobs accurately
  • Review open work orders and identify possible duplicate orders
  • Carry out effective housekeeping of repair orders and case records
  • Keep residents informed of the status of their repairs
  • Provide excellent customer service to residents and stakeholders
  • Liaise with internal teams, trades and wider Housing Service colleagues
  • Manage conflicting priorities in a busy service environment
  • Use IT systems and telephony systems effectively
  • Work collaboratively with colleagues on a daily basis
  • Support a positive customer-focused repairs service

Essential Experience & Skills

  • Experience in an administrative, coordination or customer service role
  • Experience dealing with customers or residents by phone and email
  • Strong communication skills
  • Strong organisational skills
  • IT experience and confidence using computer systems
  • Telephony experience
  • Ability to manage multiple tasks and conflicting priorities
  • Ability to work in a busy customer-focused environment
  • Ability to update records accurately
  • Ability to follow processes and policies
  • Strong attention to detail
  • Ability to liaise with internal teams and external stakeholders
  • Can-do attitude and passion for helping others
  • Ability to work collaboratively as part of a team
  • Ability to work initially full time in the Dunstable office
  • Ability to work hybrid once agreed by the service
  • Driving licence

Desirable

  • Knowledge of housing maintenance services
  • Experience in social housing repairs
  • Experience diagnosing repairs or raising repair orders
  • Experience scheduling works into trade diaries
  • Experience using repairs, housing or works order systems
  • Experience monitoring open work orders through to completion
  • Experience liaising with trades or contractors
  • Experience working in a local authority or housing association environment

Additional Information

The successful applicant will initially be required to work full time in the office.

Once appropriate, hybrid working will apply with a minimum of 2 days per week in the Dunstable office and 3 days remote.

Full training and an induction programme will be provided.

Interview will take place online via Microsoft Teams with the Senior Maintenance Coordinator and the Repairs and Maintenance Team Leader.

The interview should take no longer than 45 minutes.

Candidate submission deadline is 13 July 2026.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR105854