Customer Employment Support Officer

Temporary Contract

Job Details

Client: The Royal Borough of Greenwich
Service Area: Regeneration, Enterprise & Skills – GLLaB
Hours: 35 hours per week
Working Pattern: Monday to Friday
Working Hours: 09:00 – 17:00

Start Date: 16 March 2026
End Date: 16 June 2026
Closing Date: 09 March 2026 at 15:00

Location

Office Base:
The Woolwich Centre
Woolwich
London
SE18 6HQ

Pay & Package

PAYE Rate: £19.30 per hour

Job Overview

The Royal Borough of Greenwich is seeking a Customer Employment Support Officer to deliver GLLaBs frontline advice and guidance service for workless residents and job seekers participating in the Restart Programme.

The role involves carrying out one-to-one diagnostic interviews, identifying barriers to employment, and developing personalised employment and skills action plans to support residents into sustainable employment.

You will manage an active caseload of customers, provide ongoing employability support, and work closely with employers and partner organisations to help residents access training, employment and career opportunities.

Key Responsibilities

Deliver frontline advice and guidance services to workless residents and job seekers
Conduct one-to-one diagnostic interviews to identify employment barriers and skills gaps
Develop personalised employment and skills action plans for customers
Provide employability support including CV writing, job search support and interview preparation
Manage an active caseload and track progress toward sustainable employment outcomes
Deliver group employability sessions and workshops where required
Maintain accurate case records and update programme systems in line with audit requirements
Work closely with employers to match local residents to suitable vacancies
Support recruitment events, open days and high-volume recruitment drives
Maintain relationships with referral partners and community organisations

Essential Experience & Skills

Experience delivering employment advice, guidance or employability support services
Experience managing customer caseloads and monitoring outcomes
Ability to identify barriers to employment and develop support plans
Strong communication and interpersonal skills
Excellent organisational and prioritisation skills
Ability to work independently while managing multiple deadlines
Good IT skills and experience maintaining accurate records and case management systems

Additional Information

The role may require evening and occasional Saturday work on a rota basis, including community outreach or follow-up employment support sessions.

Reporting To

Programme Team Leader

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: RQ1701398