Temporary Accommodation Officer (SO2)

  • London, UK
  • London Borough of Lambeth
  • Full-Time
  • On-Site
  • 164-164 GBP / Day
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Job Description:

Temporary Accommodation Officer (SO2)

Temporary Contract

Job Details

Client: London Borough of Lambeth
Directorate: Housing
Team: Temporary Accommodation
Contract Type: Agency (Inside IR35)
Reason for Hire: Seasonal / workload peak

Hours: 35 hours per week
Working Pattern: Monday to Friday
Working Hours: 09:00 – 17:00

Start Date: 15 March 2026
End Date: 13 June 2026
Closing Date: 25 February 2026 at 09:00

Location

Office Base:
Lambeth Civic Centre
6 Brixton Hill
London
SW2 1RW

Pay & Package

PAYE Rate: £164.59 per day

Job Overview

Lambeth Council is seeking an experienced Temporary Accommodation Officer (SO2) to support the Temporary Accommodation team during a peak in workload.

This role focuses on managing temporary accommodation placements and addressing complaints, member enquiries, and property standards issues. You will work closely with managing agents, property inspectors and internal housing teams to ensure accommodation is suitable, compliant and delivers high standards for residents.

Key Responsibilities

  • Lead on Temporary Accommodation complaints and member enquiries

  • Liaise with managing agents and internal colleagues to ensure suitability of accommodation

  • Work closely with property inspectors to drive up standards across TA stock

  • Monitor and manage TA placements, ensuring compliance with statutory duties

  • Manage casework to support residents and improve customer satisfaction

  • Maintain accurate records and produce reports where required

  • Ensure legislative and contractual compliance across TA provision

  • Deliver high-quality customer service to residents in temporary accommodation

Essential Experience & Knowledge

  • Strong knowledge of homelessness legislation (Part VII Housing Act 1996)

  • Experience managing temporary accommodation placements

  • Experience dealing with complaints and member enquiries

  • Knowledge of property standards, housing health & safety and compliance

  • Experience working with managing agents or accommodation providers

  • Strong organisational and case management skills

  • Excellent written and verbal communication skills

  • Ability to manage competing priorities in a fast-paced environment

Reporting To

Temporary Accommodation Team Manager

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1698109