Technical Support Officer

Temporary Contract

Job Details

Client: Plymouth City Council
Service Area: Bereavement Services / Operations and Development

Hours: 37 hours per week

Working Pattern:
Monday to Friday
Either 8:00am to 4:00pm or 8:30am to 4:30pm

Start Date: 06 July 2026
Duration: 12 weeks

Location

Order Location:
Weston Mill Cemetery & Crematorium
Weston Mill
Plymouth
Devon
PL2 2EP

Important Location Note:
The comments state that the role will be based at The Park, Merafield Road, Plympton, Plymouth. Candidates should be made aware of this and confirm they can travel to the required Plymouth site.

Pay

PAYE Rate: £13.26 per hour

Job Overview

Plymouth City Council is seeking a Technical Support Officer to provide customer-facing administrative and technical support within Bereavement Services.

The role will involve handling customer enquiries, processing service requests, inputting and maintaining data, preparing letters and documents, processing payments, compiling basic financial information and supporting the wider service with administrative and operational tasks.

This is a customer-facing support role requiring strong administration, Microsoft Office skills, attention to detail, confidentiality, numeracy, literacy and the ability to deal sensitively with members of the public in a bereavement services environment.

Important – Please Read Carefully

This role is within Bereavement Services, so candidates must be comfortable working in a sensitive and potentially emotional customer-facing environment.

Candidates must have administration experience, customer service experience, good Microsoft Office skills and the ability to handle confidential information accurately and professionally.

The role may involve taking payments, processing financial information, preparing documents suitable for legal purposes and supporting officers with field operations where required.

Candidates without strong admin, customer service, IT/data entry and sensitive customer-handling experience are unlikely to be considered.

Key Responsibilities

Provide customer-facing administrative and technical support
Act as a first point of contact for members of the public, external agencies and internal callers
Handle customer enquiries in person, by phone, in writing and by email
Signpost customers to appropriate services and departments
Process service requests and client changes
Create letters, template correspondence, emails and other documents
Type letters, witness statements, legal notices and documents where required
Input customer information accurately into spreadsheets, databases and IT systems
Scan, index and process manual and electronic information
Handle confidential information in line with data protection requirements
Process customer financial data and card payments securely
Compile basic financial information
Support debt recovery activity where required
Produce or collate statistical information
Support managers with accurate and timely financial information
Undertake filing, note taking, photocopying and processing of applications
Support routine preparation for court proceedings
Carry out DBS checks where required
Support officers during field operations when required
Promote services and resources through displays, posters and leaflets
Work alone where required and follow site security procedures, including locking and unlocking buildings if needed
Carry out general administrative duties appropriate to the grade

Essential Experience & Skills

Experience working in administration
Experience working in a customer-facing or customer service environment
Experience giving information and signposting customers tactfully
Experience dealing with customers by phone, in writing and in person
Experience working under pressure to meet deadlines
Experience working effectively as part of a team
Experience taking payments and compiling basic financial information
Experience using IT systems to collate and present statistical information
Knowledge and proficiency using Microsoft Office, including Word, Excel and Outlook
Ability to access reports, use spreadsheets and prepare correspondence
Understanding of confidentiality and data protection requirements
Awareness of Freedom of Information and equalities legislation
Ability to process service requests and client changes
Ability to show initiative when dealing with customer enquiries
Ability to prioritise day-to-day tasks and manage workload effectively
Strong interpersonal and communication skills
Ability to engage sensitively and tactfully with customers
Good keyboard skills for letters, spreadsheets, databases and IT systems
Numeracy skills for calculations and data accuracy
Literacy skills, including spelling, grammar and punctuation
Ability to solve routine problems and assess customer needs
Customer care skills and commitment to excellent service
Team working skills
Time management skills and ability to meet deadlines

Qualifications

Essential:
Two GCSEs, Grade A-C, or equivalent in English and Mathematics, or NVQ Level 2 in Business Administration, or demonstrable relevant administrative experience.

Desirable

NVQ Level 3 in Business Administration
Customer care qualification or training
Relevant ICT qualification
Basic awareness of legislation relevant to the service area
Experience working in a complex or multi-disciplinary environment
Experience working in a sensitive or contentious environment
Previous local authority experience
Previous bereavement services, cemetery, crematorium or public-facing council service experience

Additional Information

The role is customer-facing and will involve handling sensitive enquiries, information and documentation.

Interview will be held on site.

Candidate submission deadline is 04 July 2026.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR106354