Customer Service Officer

  • London, United Kingdom
  • London Borough of Haringey
  • Full-Time
  • On-Site
  • 18-18 GBP / Hour
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Job Description:

Customer Service Officer (SC6)

Temporary Contract

Job Details

London Borough of Haringey
Hours: 36 hours per week

Working Pattern: Shift-based (see below)

Start Date: 09 March 2026
End Date: 01 June 2026
Closing Date: 01 March 2026 at 17:00

Location

Office Base:
Wood Green Library
London Borough of Haringey

Pay & Package

PAYE Rate: £18.11 per hour

Working Pattern

Shifts vary depending on service demand and staff availability:

  • 08:00 – 16:00

  • 09:00 – 17:00

  • 10:00 – 18:00

Flexibility to rotate shifts is required.

Job Overview

Haringey Council is seeking enthusiastic and resilient Customer Service Officers to join its busy Customer Services Contact Centre.

This is a fast-paced frontline role supporting residents through telephone, digital and face-to-face channels. You will handle a high volume of enquiries daily and play a vital role in delivering responsive, professional and high-quality customer service.

Key Responsibilities

  • Handle high volumes of inbound calls and enquiries

  • Provide accurate advice across multiple council services

  • Log, action and resolve enquiries using internal IT systems

  • Deliver excellent customer service in line with council values

  • Respond to complex or sensitive enquiries professionally

  • Support face-to-face and reception services when required

  • Promote digital self-service and channel shift

  • Maintain accurate records and data

Essential Experience & Skills

  • Strong customer service experience in a contact centre or public-facing environment

  • Ability to manage high call volumes and work to performance targets

  • Excellent verbal and written communication skills

  • Strong organisational skills and ability to prioritise

  • Ability to remain calm and professional under pressure

  • Good IT literacy including use of CRM or case management systems

  • Ability to work flexible shift patterns

Reporting To

Customer Service Team Leader

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: RQ1695276