Project Liaison Officer (PO2)

  • London, United Kingdom
  • London Borough of Islington
  • Temporary
  • Hybrid
  • 25-25 GBP / Hour
Apply now Refer
Job Description:

Project Liaison Officer (PO2)

Temporary Contract

Job Details

London Borough of Islington

Hours: 35 hours per week
Working Pattern: Monday to Friday
Working Hours: 09:00 – 17:30

Start Date: 20 February 2026
End Date: 15 May 2026

Location

Office Base:
222 Upper Street
London
N1 1XR

Workstyle: Roaming (Medium presence – two days per week on-site)
This role involves periodic site visits, meetings with third parties and occasional resident engagement.

Pay & Package

PAYE Rate: £25.12 per hour

Job Overview

Islington Council is seeking a Project Liaison Officer to support the Capital Programme Delivery – Mechanical & Electrical & Lift Team.

The role focuses on delivering high-quality communications with internal and external stakeholders, taking ownership of all non-technical communications associated with capital works projects. This includes newsletters, resident updates, complaint responses, and supporting legal processes to secure access to properties where required.

This is a resident-facing role requiring excellent communication skills, strong organisational ability, and the confidence to manage complex enquiries and complaints independently.

Key Responsibilities

  • Lead on all non-technical communications relating to capital works projects

  • Coordinate and respond to Stage 1 complaints linked to works undertaken by the team

  • Draft and issue resident newsletters and project communications

  • Respond to communications from elected members, Directors and senior managers

  • Work closely with contractor Resident Liaison Officers

  • Engage with tenant and resident associations (TRAs and TMOs)

  • Organise, chair and minute resident meetings (virtual and in-person, including evening sessions)

  • Use Oneserve and NEC systems to access and update project information

  • Coordinate customer satisfaction surveys and analyse results

  • Initiate and support legal action to secure access where required

  • Maintain compliance with GDPR, health and safety, and council procedures

Essential Experience & Skills

  • Degree level qualification or minimum 3 years experience in a similar role

  • Excellent written communication skills with experience drafting formal responses

  • Experience handling complaints in a public sector or housing environment

  • Strong interpersonal skills and stakeholder engagement experience

  • Ability to explain complex information clearly and concisely

  • Experience working within social housing or local authority settings (desirable but strongly preferred)

  • Ability to work independently with strong time management skills

  • Ability to attend and chair evening meetings

  • Confident using Microsoft Word, Excel, PowerPoint (Power BI desirable)

  • High level of emotional intelligence and awareness of local political context

Special Requirements

  • DBS check required

  • Safety-critical post (subject to drug and alcohol policy)

  • Subject to council declaration of interest procedure

Reporting To

Technical Services Manager

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

RQ1691809