Administrative Support Officer

Temporary Contract

Job Details

Client: Rhondda Cynon Taf County Borough Council
Service Area: Environmental Services / Public Spaces and Integrated Transport / Public Spaces

Hours: 37 hours per week

Working Pattern:
Office based

Start Date: 21 September 2026
Duration: 15 weeks

Number of Roles: 1

Location

Office Base:
Ty Glantaff
Unit B23
Taffs Fall Road
Treforest Industrial Estate
Pontypridd
CF37 5TT

Pay

PAYE Rate: £14.59 per hour

Job Overview

Rhondda Cynon Taf County Borough Council is seeking an Administrative Support Officer to support the Public Spaces section.

The role will involve providing administrative support across Public Spaces services, which include street cleansing, grass cutting, overgrowth management, weed spraying, parks operations and development, tree management and allotments across Rhondda Cynon Taf.

The successful candidate will provide high-quality administrative support, respond to customer enquiries, manage GOSS CRM queries, process invoices, update records, support service mailboxes, record complaints, maintain data, assist with management reports and support the wider Public Spaces team.

This role requires strong administration, customer service, Microsoft Office, Excel, Word, data input, CRM, records management, invoice processing, written communication and telephone enquiry handling experience.

Important – Please Read Carefully

This is an Administrative Support Officer / Public Spaces Support Officer role.

Candidates must have strong administrative experience and be confident dealing with customer enquiries both verbally and in writing.

The role requires good knowledge of Microsoft Office packages, especially Excel and Word, as well as familiarity with databases.

Candidates should be comfortable using CRM systems, updating records, processing invoices, managing service requests, recording complaints and supporting a busy frontline service.

No DBS check is required for this post.

Candidates without administration, customer service, Microsoft Office, database, CRM, data input, invoice processing or records management experience are unlikely to be considered.

Key Responsibilities

Provide administrative support to the Public Spaces section
Support services including street cleansing, grass cutting, overgrowth management, weed spraying, parks, trees and allotments
Provide high-quality customer service
Deliver telephony and written administrative support
Respond to customer queries verbally and in writing
Provide general advice and information to customers
Deal with telephone enquiries following agreed procedures
Update the GOSS CRM system regularly
Record complaints accurately
Manage GOSS CRM queries
Process invoices for materials, uniform, PPE and other service requirements
Assist with financial matters where necessary
Maintain good working relationships with other Council departments
Liaise with outside organisations where required
Provide records management support
Support mail and data inputting functions
Liaise with officers to help deliver service aims
Respond to queries from Elected Members in a timely and appropriate way
Take minutes of meetings when required
Keep departmental website pages current
Maintain stocks of stationery and consumable items
Monitor departmental electronic mailboxes daily
Ensure service requests and complaints are dealt with appropriately
Interrogate the Council-wide CRM database daily
Assist with gathering information for management reports
Support senior management reporting against key performance targets
Work in line with Health and Safety policies and procedures
Support safeguarding responsibilities by reporting concerns appropriately
Work in line with Council procedures, confidentiality and data protection requirements

Essential Experience & Skills

Strong administrative experience
Experience working in a customer-facing environment
Experience handling telephone enquiries
Experience responding to written enquiries
Experience updating CRM systems or databases
Experience inputting data into bespoke databases
Experience recording complaints or service requests
Experience maintaining accurate records
Knowledge of Microsoft Office packages
Strong Excel skills
Strong Word skills
Familiarity with databases
Ability to process invoices or support financial administration
Ability to manage electronic mailboxes
Ability to take minutes of meetings
Ability to gather information for reports
Good written communication skills
Good verbal communication skills
Ability to pass accurate information to other service areas
Ability to resolve customer queries quickly
Ability to know when to escalate issues
Understanding of data protection and confidentiality
Ability to rearrange priorities when needed
Ability to work accurately and methodically
Ability to stay calm in difficult or tense situations
Ability to work with tact, politeness and respect
Understanding of Health and Safety responsibilities

Desirable

Experience within a frontline services environment
Knowledge of procedures, policies and legislation associated with frontline services
Experience using GOSS CRM
Experience supporting public spaces, streetcare, highways, parks or environmental services
Experience dealing with Elected Member enquiries
Experience maintaining website pages or online service information
Welsh language skills
Local authority administration experience

Additional Information

Interview will be held on site.

Interviews will be held at:

Ty Glantaff
Unit B23
Taffs Fall Road
Treforest Industrial Estate
CF37 5TT

Candidates should visit reception and ask for Emma.

Candidate submission deadline is 07 September 2026.

No DBS check is required for this post.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference

OR113820